How We Protect
Your Privacy & Data

Welcome to Zuvo. Zuvo is a social-first mobile application dedicated to providing a safe, fun, and authentic real-time interactive experience for users around the world.

This Privacy Policy (the "Policy") explains how we collect, use, store, share, and protect your personal information when you use the Zuvo application, website, and related services (collectively, the "Service").

Please read this Policy carefully before using our Service. By accessing or using Zuvo, you agree to the terms of this Policy. If you do not agree, please discontinue use of our Service.

To provide and continuously improve our Service, we may collect the following categories of information:

• Account Information: Username, phone number, email address, profile photo, and bio provided during registration.
• User Content: Videos, live streams, images, text, comments, and interaction data (likes, follows, direct messages) that you post or generate on the platform.
• Device Information: Device model, operating system version, unique device identifiers (IMEI/IDFA/GAID), IP address, network status, and language settings.
• Location Information: Approximate geographic location, collected only with your explicit consent, to provide a localized social experience.
• Usage Data: In-app behavioral data including browsing history, search queries, click behavior, session duration, and feature preferences.
• Third-Party Account Data: When you log in via a third-party account (e.g., Apple, Google), we receive basic profile information authorized by that platform.
• Payment Information: Necessary payment data when you make in-app purchases or send gifts. Full card details are handled by our payment partners and are never stored by us.

We use the information we collect for the following purposes:

• To create and manage your Zuvo account and provide core social and live-streaming features.
• To personalize your content feed and recommend streamers, topics, and live rooms you may enjoy.
• To process payments and virtual goods transactions, including gifts and in-app items.
• To send account security notifications, such as login verifications and unusual activity alerts.
• To conduct product research and data analysis in order to continuously improve the app experience.
• To detect, prevent, and respond to violations, fraud, and security threats.
• To send promotional content and activity notifications relevant to your preferences, where you have given consent.
• To comply with applicable laws, regulations, and regulatory requirements.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information with a specified third party.
• Service Providers: With trusted technical partners who help us operate our Service (cloud computing, data analytics, customer support, etc.). All partners are bound by strict confidentiality agreements.
• Publicly Visible Content: Content you post publicly (e.g., username, avatar, live stream content) is visible to other users, as is inherent to a social application.
• Legal Requirements: When required by court order, government authority, or applicable law, we may disclose information to relevant law enforcement or regulatory bodies.
• Safety & Rights Protection: To prevent fraud, protect user safety, or defend the legitimate rights of Zuvo and its users.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may transfer as a business asset. We will notify you in advance of any such change.

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• All data in transit is protected using TLS/SSL encryption protocols.
• Sensitive data such as passwords is stored using one-way encryption; our staff cannot access your original password.
• Our servers are hosted in data centers with comprehensive security certifications and undergo regular security audits and penetration testing.
• Strict internal data access controls ensure that only authorized personnel may access your data within the scope of their legitimate business functions.

Subject to applicable laws in your region, you have the following rights regarding your personal information:

• Right of Access: You may view your personal information at any time via "Profile → Account & Privacy" within the app.
• Right to Rectification: If you believe the information we hold is inaccurate or incomplete, you may request a correction.
• Right to Erasure: You may request deletion of your account and associated data (subject to legal retention requirements).
• Right to Data Portability: You may request an export of your personal data in a common machine-readable format.
• Right to Object: You may object to our processing of your data for legitimate interest or direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the details at the end of this Policy. We will respond within 30 business days.

Zuvo is intended for users who are 18 years of age or older. We do not knowingly collect personal information from minors.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately using the contact details provided in this Policy. We will take prompt steps to delete the relevant information and close the account.

Zuvo may integrate third-party SDKs or link to third-party websites and services (such as payment platforms, social login providers, and mapping services). These third-party services operate under their own independent privacy policies, and we are not responsible for their data practices.

The main categories of third-party services we use include:

• Analytics: To understand user behavior and optimize the product experience (e.g., Firebase, Adjust).
• Push Notifications: To deliver in-app messages and system alerts (e.g., APNs, FCM).
• Payment Processing: To securely handle your in-app purchases (e.g., Apple Pay, Google Pay, Stripe).
• Cloud Storage: To store user-uploaded media content such as videos and images.

We encourage you to review the privacy policies of any third-party services before use.

We may update this Privacy Policy from time to time in response to business developments, legal requirements, or product changes. When significant changes are made, we will notify you through one or more of the following means:

• Sending a push notification or system message within the app.
• Displaying a prominent update notice in the app.
• Sending a notification to the email address associated with your account.

Updated policies will take effect 7 days after publication. Continued use of our Service after the effective date constitutes your acceptance of the revised Policy.